Terms and Conditions

Welcome to Poutcraft! By using our website, you agree to the following terms and conditions.

Please read them carefully before making a purchase.

1. General

These terms govern your use of the Poutcraft website and services.
By accessing or using this website, you agree to be bound by these terms.

2. Product Information

All Poutcraft products are handmade with natural ingredients. Variations in texture, color, or scent may occur, which is part of the charm of artisanal products.
Ensure you read the ingredients list before purchasing to avoid allergic reactions.

3. Payments

All payments must be made in full at the time of purchase.
We accept [list payment methods, e.g., credit/debit cards, UPI, etc.].

4. Shipping and Delivery

We aim to ship all orders within [specify time, e.g., 2-5 business days] of purchase.
Delivery times may vary depending on location.
Poutcraft is not responsible for delays caused by external factors such as courier
issues or natural disasters.

5. No Return or Refunds

Due to hygiene reasons, all sales are final. We do not accept returns or
provide refunds.
If a product is damaged during transit or incorrect, contact us within 48 hours with evidence (photos) for resolution.

6. Intellectual Property

• All content, including images, text, and branding, on the Poutcraft website is the property of Poutcraft. Any reproduction or misuse is prohibited without
written consent.

7. Limitation of Libality

Poutcraft is not responsible for any adverse reactions caused by misuse of our
products. Always conduct a patch test before use.
We are not liable for any indirect or consequential damages resulting from your use of
the website or products.

8. Changes of terms

• Poutcraft reserves the right to update these terms at any time. Continued use of the website indicates acceptance of the updated terms.

9. Governing Law

• These terms are governed by the laws of India, and any disputes will be resolved in its courts.

If you have any questions, feel free to reach out to us at connect@poutcraft.store. Thank you for choosing Poutcraft-where your lips come first!

No Return and Refund Policy

This is a place to describe your Return and Refund Policy to buyers.

A Return and Refund policy usually consists of:

Terms of return (i.e. number of days)

Thank you for choosing Poutcraft! Please note that due to the handmade and personal care nature of our products, all sales are final. We do not offer returns or refunds under any circumstances.

Why This Policy?

Hygiene and Safety: As our products are used directly on your skin and lips, we prioritize your health by ensuring every item you receive is fresh and unused.
Handcrafted with Love: Each product is carefully made in small batches to guarantee quality and uniqueness, which makes them non-refundable.

Damaged or Incorrect Orders

In the rare case that your order arrives damaged or you receive the wrong product, we're here to help! Please contact us within 48 hours of delivery with:

Your order number.
Photos of the damaged or incorrect items).

We'll review your request and provide a resolution as quickly as possible.

Thank you for understanding and for supporting our small, handcrafted business!

State of return (e.g. unworn)
Reason for return (e.g. damaged or wrong product)
Process for return (i.e. how to initiate a return, how to contact customer service)
Process of refund (i.e. terms of refund, duration, payment details)
Contact details